Long queues take toll at home affairs

Hundreds of citizens who needed help from the East London Home Affairs department had to wait for hours in long queues yesterday morning due to a network failure.

TEST OF PATIENCE: Home Affairs systems being offline have caused long queues of frustrated citizens in East London Picture: RANDELL ROSKRUGE

Some citizens sat on the pavement, others stood in line shielding their faces with newspapers and documents from the scorching sun.

Some had been there for over three hours. Home affairs staff came out regularly to update them on the delay and urge patience as there was no knowing how long it would last.

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  1. Very unpleasant experience at home affairs. Floor manager Mr Khota very abrupt, unmannered and unhelpful. Was told home affairs closes at 3:30 and personnel started leaving at 3:40. Heaven forbid one expects service delivery.

  2. Is thus news? The disgusting fact is that this photograph is an indication of queues EVERYWHERE! And you can supposedly work online, but you still have to spend DAYS in the queues?!

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