Can an airline prohibit you from drinking alcohol on board, other than that sold by them? I asked that question of Nic Vlok, acting CEO of Mango Airlines, recently, after spotting a “you may only drink alcohol purchased on board” line on their in-flight magazine’s menu.
You can eat your Wimpy burger and wash it down with a Fego cappuccino at cruising altitude, but if you want booze, you have to buy it from the trolley.
“Allowing passengers to only drink alcohol provided to them, by ourselves, gives our crew, who are acting as safety officers for the flight, a method of tracking and controlling levels of alcohol consumed by passengers on board,” Vlok said.
“This is done in an effort to ensure passengers will not become overly intoxicated or disruptive, becoming a risk to themselves, others or the aircraft.
“Permitting passengers to drink their own alcohol on flights does not allow us to have an oversight function.”
Fair enough. Next I asked the SA Civil Aviation Authority if the BYO ban was a directive which came from that body.
Spokesman Kabelo Ledwaba said SACAA regulations did not mention “acceptable quantities” of on-board alcohol consumption and are also silent on whether passengers may board with and drink their own alcohol or not.
“But the regulations do indicate that passenger intoxication and unruly behaviour should be dealt with by the airline,” he said. That includes barring them from boarding and restraining them mid-flight.
And this: “Each passenger on board an aeroplane shall obey any command issued by a crew member in the performance of his or her duties.”
Asked about recent air-rage incidents in the SA airspace, Ledwaba said: “Only when the alcohol-fuelled incident escalates to an act of unlawful interference, does it have to be reported to the South African Civil Aviation Authority.”
Pressed for details of those, he changed tack and said it was the responsibility of individual airlines to keep those records. “We can go for years without being aware of any,” he said.
Gunnar Sigge of Stellenbosch witnessed one such incident shortly after take-off on an Emirates flight from Cape Town to Dubai earlier this month.
“Two cabin attendants in the next aisle led a glazed-eyed, shirtless male passenger to the back galley by the hand,” he said.
After much scuffling and a shriek or two, the ranting, “out of it” man ended up in the last row, strapped into a seat, his legs tied at the ankles and his arms behind his back with a combination of seatbelt extenders and cable ties.
“One passenger tried to video the proceedings, but his phone was promptly confiscated, and returned with the footage erased.
“I was very impressed with the calmness and efficiency of the crew – they never raised their voices or were aggressive and regularly offered the tied-up passenger water and food.”
Clearly the last thing airlines want is video footage of their air-rage incidents doing the rounds on social media, but to my mind being forced to hand over your cellphone and having its contents edited is a bit of a stretch as “commands” go.
Still, resisting such a command in those circumstances is probably inadvisable.
The UK’s Civil Aviation Authority does have statistics on alcohol-induced air-rage incidents: in the two years to March 2016, an average of four people a week were arrested on suspicion of being drunk on a UK plane or at an airport.
And worldwide, one aviation security expert quoted in the UK Independent last July estimated that alcohol-fuelled air rage affected about 50 flights a day.
CROCS CURLED UP LIKE BANANAS
One thing we expect of our slip-slops is that they will be unaffected by water and sun.
So Fred Heydenrych of Kensington was understandably astounded when he left his year-old Crocs slops on his sunny patio for most of the day and found them curled up into a banana shape and at least three sizes smaller that evening.
Crocs’ head office advised him to go to their outlet in a nearby mall for a replacement, but the slops in question were out of stock and as his were then selling for R300 – and he’d paid R500 for his – he was told he’d have to pay in for another style of slops.
Naturally that didn’t sit well.
“I feel strongly misrepresented by the Crocs brand and the store for not having any warnings on the labels nor pamphlets in-store, nor verbal information which warns that Crocs cannot be left in the sun as they will shrink and deform,” he said.
When his further attempts to engage with head office failed, Heydenrych contacted In Your Corner.
Andrew Kalis, MD of the company which distributes Crocs in SA, said the company had had a handful of complaints relating to “some of our flips and clogs” shrinking after being in water and then left in the direct sunlight at extreme temperature for extended periods of time.
“We always honour a full claim in these cases and I have no hesitation in doing so on this occasion as well, which I have communicated to Fred during a very constructive discussion.
“And Crocs sales people will be told to warn customers of the potential shrinkage risk,” he said.
Such warnings should also be in writing, preferably on the product packaging.
Heydenrych pointed out that his shrinking Crocs hadn’t been wet before being left in the sun.
CONTACT WENDY:
E-mail: consumer@knowler.co.za
Twitter: @wendyknowler
Passenger strapped to seat, arms, legs tied with belts
You can eat your Wimpy burger and wash it down with a Fego cappuccino at cruising altitude, but if you want booze, you have to buy it from the trolley.
“Allowing passengers to only drink alcohol provided to them, by ourselves, gives our crew, who are acting as safety officers for the flight, a method of tracking and controlling levels of alcohol consumed by passengers on board,” Vlok said.
“This is done in an effort to ensure passengers will not become overly intoxicated or disruptive, becoming a risk to themselves, others or the aircraft.
“Permitting passengers to drink their own alcohol on flights does not allow us to have an oversight function.”
Fair enough. Next I asked the SA Civil Aviation Authority if the BYO ban was a directive which came from that body.
Spokesman Kabelo Ledwaba said SACAA regulations did not mention “acceptable quantities” of on-board alcohol consumption and are also silent on whether passengers may board with and drink their own alcohol or not.
“But the regulations do indicate that passenger intoxication and unruly behaviour should be dealt with by the airline,” he said. That includes barring them from boarding and restraining them mid-flight.
And this: “Each passenger on board an aeroplane shall obey any command issued by a crew member in the performance of his or her duties.”
Asked about recent air-rage incidents in the SA airspace, Ledwaba said: “Only when the alcohol-fuelled incident escalates to an act of unlawful interference, does it have to be reported to the South African Civil Aviation Authority.”
Pressed for details of those, he changed tack and said it was the responsibility of individual airlines to keep those records. “We can go for years without being aware of any,” he said.
Gunnar Sigge of Stellenbosch witnessed one such incident shortly after take-off on an Emirates flight from Cape Town to Dubai earlier this month.
“Two cabin attendants in the next aisle led a glazed-eyed, shirtless male passenger to the back galley by the hand,” he said.
After much scuffling and a shriek or two, the ranting, “out of it” man ended up in the last row, strapped into a seat, his legs tied at the ankles and his arms behind his back with a combination of seatbelt extenders and cable ties.
“One passenger tried to video the proceedings, but his phone was promptly confiscated, and returned with the footage erased.
“I was very impressed with the calmness and efficiency of the crew – they never raised their voices or were aggressive and regularly offered the tied-up passenger water and food.”
Clearly the last thing airlines want is video footage of their air-rage incidents doing the rounds on social media, but to my mind being forced to hand over your cellphone and having its contents edited is a bit of a stretch as “commands” go.
Still, resisting such a command in those circumstances is probably inadvisable.
The UK’s Civil Aviation Authority does have statistics on alcohol-induced air-rage incidents: in the two years to March 2016, an average of four people a week were arrested on suspicion of being drunk on a UK plane or at an airport.
And worldwide, one aviation security expert quoted in the UK Independent last July estimated that alcohol-fuelled air rage affected about 50 flights a day.
CROCS CURLED UP LIKE BANANAS
One thing we expect of our slip-slops is that they will be unaffected by water and sun.
So Fred Heydenrych of Kensington was understandably astounded when he left his year-old Crocs slops on his sunny patio for most of the day and found them curled up into a banana shape and at least three sizes smaller that evening.
Crocs’ head office advised him to go to their outlet in a nearby mall for a replacement, but the slops in question were out of stock and as his were then selling for R300 – and he’d paid R500 for his – he was told he’d have to pay in for another style of slops.
Naturally that didn’t sit well.
“I feel strongly misrepresented by the Crocs brand and the store for not having any warnings on the labels nor pamphlets in-store, nor verbal information which warns that Crocs cannot be left in the sun as they will shrink and deform,” he said.
When his further attempts to engage with head office failed, Heydenrych contacted In Your Corner.
Andrew Kalis, MD of the company which distributes Crocs in SA, said the company had had a handful of complaints relating to “some of our flips and clogs” shrinking after being in water and then left in the direct sunlight at extreme temperature for extended periods of time.
“We always honour a full claim in these cases and I have no hesitation in doing so on this occasion as well, which I have communicated to Fred during a very constructive discussion.
“And Crocs sales people will be told to warn customers of the potential shrinkage risk,” he said.
Such warnings should also be in writing, preferably on the product packaging.
Heydenrych pointed out that his shrinking Crocs hadn’t been wet before being left in the sun.
CONTACT WENDY:
E-mail: consumer@knowler.co.za
Twitter: @wendyknowler
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