SA's Black Friday queues are online in 2020, amid Covid-19 pandemic
Image: Darren Stewart
There may not be the usual crazy crowds of shoppers in stores this Black Friday, but many South Africans are sitting in online queues, waiting to pay.
With South Africans having embraced online shopping since the hard lockdown in March, and many fearing a lack of Black Friday crowd control in stores, the traditional frenzied shopper scenes in stores have not materialised this year.
“Also, our extended promotion, over four weeks, has been popular with customers and has in our view also reduced the weekend concentration of Black Friday shoppers,” said Massmart’s group corporate affairs executive Brian Leroni on Friday morning.
“We have also seen a marked uptick in click and collect orders of popular promotional lines.”
This year, many bargain-hungry shoppers are battling to pay for their chosen goods online.
Superbalist - part of the Takealot Group - which introduced SA to Black Friday back in 2012 - currently has a red notice on its site, warning: “Standard Bank and Absa cardholders are experiencing difficulty completing payment.”
Standard Bank refuted this, saying in response to a query from TimesLIVE that it "has ensured that all our systems and channels are available to our customers on Black Friday".
"We understand that it has been a challenging year for retailers and consumers and we want to ensure that our customers can take advantage of this discounted shopping day. All of our systems are operating efficiently and providing the necessary support."
If there are difficulties, the bank says: "Please refer your query to the retailer concerned."
GET IN TOUCH: Wendy Knowler specialises in consumer journalism. You can reach her via e-mail: consumer@knowler.co.za or on Twitter: @wendyknowler