Covid-19 Business Watch

WATCH: Business process outsourcing a rare South African success story

Michael Avery talks to a panel about SA being voted second-most attractive for business process outsourcing three years in a row

Image: 123RF/ NICOELNINO

As South Africa looks for growth engines in the wake of the Covid-19 cataclysm, we often talk of infrastructure as the major lever we have to pull. But another industry is flying quietly under the radar and could offer some more hope in a country desperately searching for small economic miracles: business process outsourcing.

The name doesn’t conjure the same sexy images of Roosevelt’s New Deal, but in a recent McKinsey report, the consulting firm noted that SA had been voted the second most attractive business process outsourcing location in the world for three years in a row.

Michael Avery speaks to ambassador Sadick Jaffer, of Invest SA, the government department responsible for investment promotion and part of the department of trade, industry and competition; Tanya Cohen, co-ordinator for the Public Private Growth Initiative; and Andy Searle, CEO of BPESA, the industry body for the Global Business Services Sector in SA.


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