'R676 for 12 dead roses?' Mzansi slams Netflorist for Valentine's Day 'disaster'
Netflorist has faced the heat for more than 24 hours after hundreds of people took to social media to slam the online delivery service for its poor products and communication.
Customers who had bought gifts from the company for Valentine’s Day on Thursday tweeted images of the flowers they had purchased.
Hey @NetFlorist what is this you sent my girlfriend!? This is no where near what I expected from you. Absolutely shocking service. Is this what your R600 of flowers get me? The dog box #netflorist #terribleservice you need to make this right! pic.twitter.com/ttd5eJE0yX— Mayur Kara (@Mayur_Kara) February 14, 2019
Many customers complained that they had made their orders for Valentine’s Day way in advance and they simply did not arrive.
What was Netflorist meant to do when you called this Morning to place your order? Didn't you beg for them to make a plan & they did make a plan. Even calling yesterday was already too late. Start gardening and deliver her your own flowers in 2020. #HappyValentinesDay pic.twitter.com/UvGDQQwgtM— Portia Gumede (@portiagumedesa) February 14, 2019
I have placed and order 7 days in advance( 7th of Feb 2019) for the order to be delivered on the 14th Feb 2019.Wen i track my order it says Out for delivery, its now 14th FEB time- 5PM & the order hasn't been delivered yet. @NetFlorist #netflorist u dont even pick up our calls!— King Nessa ? (@Vee_Ledz) February 14, 2019
People said when they tried to contact Netflorist, the lines had been “disconnected.”
TimesLIVE made several attempts to contact Netflorist for comment. The calls went unanswered.
This screen grab of what appears to be a conversation between Netflorist and a customer also went viral. In the thread, Netflorist told the customer that the flowers had not left the building.
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