Contact the Daily Dispatch or DispatchLIVE

Main contact numbers: 

Tel: +27 43 702 2000 (office hours)

Tel: +27 43 702 2124 (after hours)

Fax: +27 43 748 1723

Physical address: Corner St Helena Road and Quenera Drive, Beacon Bay, East London, 5241

Postal address: PO Box 131, East London, 5200

Subscriptions call centre: Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za

6am–3.30pm on weekdays (email support until 8pm; 4pm on Fridays) or 6am–2pm on weekends

What would you like to do today?

  • Contact the newsdesk: news@dispatch.co.za or +27 43 702 2000
  • Subscribe to the newspaper or ask about a subscription: Tel: +27 43 702 2168/2239 or subscribe@dispatch.co.za, or contact our help desk on 0860 52 52 00 or helpdesk@dispatchlive.co.za
  • Subscribe to the e-edition (an exact digital replica of the print edition): Click here or email e@dispatch.co.za
  • Report a newspaper delivery problem: +27 43 702 2168/2239 (8am–4.30pm, Mon–Fri) or +27 43 702 2112 (midnight-8am, Mon–Sat). Non-deliveries reported before 8am will be redelivered on the same day
  • Advertise in the newspaper or on the website: See below
  • Submit a letter: letters@dispatch.co.za (see note below)
  • Register a complaint: feedback@dispatch.co.za
  • Enquire about circulation: 0800 422 244
  • Report a technical problem with the website: Email Phumza Ntongana on phumzas@dispatch.co.za with as much detail as possible about the problem
  • Republish our material in print or online: Phumza Ntongana on phumzas@dispatch.co.za or Mkhululi Ndamase on ndamasem@dispatch.co.za
  • Request back copies of the Daily Dispatch or ask for research or photographic prints: Glynis Smith on +27 43 702 2129 or glyniss@dispatch.co.za

Letters to the editor

While pseudonyms are sometimes acceptable, correspondents should sign letters and provide a name, street address and daytime contact number. The editor reserves the right to edit letters. 

Advertise in the Daily Dispatch or DispatchLIVE

To place a classified ad, contact:

To advertise online or in print, contact:

  • Tel: +27 43 702 2000

To place your digital advertising on DispatchLIVE:

Editorial contacts: Daily Dispatch and DispatchLIVE

Library and archives

The Daily Dispatch Library contains the following archive material:

  • Electronic: Mid-2004 to present day
  • Bound volumes: 1975 to present day

Appointments may be made with Glynis Smith to conduct research: glyniss@dispatch.co.za or +27 43 702 2129.

Please contact the City Library for our archives prior to 1975: carmenm@buffalocity.gov.za or +27 43 722 4991/2/3. Alternatively, one may contact the SA National Library on +27 21 424 6320, +27 21 487 5619 or info@nlsa.ac.za.

Useful contact information

Our library often receives queries concerning the search for relatives. The institutions below may be able to assist:

  • Albany Museum: Genealogy Department, Grahamstown, on +27 46 622 2312 or online
  • Genealogical Institute of South Africa: 115 Banhoek Road, Stellenbosch, on +27 21 887 5070 or online

Tiso Blackstar Group BEE credentials

Tiso Blackstar Group (formerly Times Media) is the publisher and owner of the Daily Dispatch and DispatchLIVE, among others. Blackstar Holdings Group is a Level 3 contributor to broad-based black economic empowerment on the generic scorecard set out by the Department of Trade and Industry.

View our B-BBEE verification certificate.

Press Code

The Daily Dispatch and DispatchLIVE subscribe to the Press Council's Code of Ethics and Conduct for South African Print and Online Media, which prescribes news that is truthful, accurate, fair and balanced.

If we don’t live up to the code, please contact the public advocate at Tel: +27 11 484 3612. You can also contact the case officer on khanyim@ombudsman.org.za or lodge a complaint online at www.presscouncil.org.za.

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