Subscription information & FAQs

DispatchLIVE publishes fresh and insightful news and analysis updated continually every day with original, online-only content as well as content from the Daily Dispatch newspaper. 

DispatchLIVE readers who register (quick and free) can comment on articles or subscribe to our email newsletters. There is a daily selection of free articles to read on DispatchLIVE, but readers need to subscribe to enjoy full access to all content on the website, including interactive crosswords.

Below you'll find information and frequently asked questions (FAQs) about Daily Dispatch or DispatchLIVE digital and print subscriptions and our e-edition (an exact digital replica of the print edition).


More about your subscription

How do I subscribe online? 

There are three packages on offer via DispatchLIVE (if you choose not to subscribe, you will still enjoy a selection of free-to-read articles daily):

  • DispatchLIVE Basic subscribers enjoy unlimited access to all DispatchLIVE content – including breaking news, in-depth investigations, opinion pieces, live sport coverage (including school sport and boxing), and interactive digital crosswords. Subscribers can also already read stories from the print edition the night before the newspaper hits the streets.
  • DispatchLIVE Plus subscribers have the same benefits as DispatchLIVE Basic subscribers but also have access to Times Select, Tiso Blackstar Group's national digital-only daily edition published at 5am every weekday, and the Daily Dispatch e-edition. They also qualify for Weekend Dispatch print delivery to their homes.
  • Daily Dispatch Prime subscribers enjoy all of the above benefits along with full digital access to the Sunday Times website and Daily Dispatch print delivery to their doorstep.

Click here to subscribe online – it's quick and easy. If you do not like what we offer, you can cancel your subscription at any time without any hassles.

DispatchLIVE Plus and Daily Dispatch Prime subscribers can sign in on the Times Select or Sunday Times websites, depending on their subscription package, with the same email address and password they use on DispatchLIVE. 

How do I subscribe to the print edition only?

To subscribe to the print edition of the Daily Dispatch (Monday to Friday) or the weekly print edition of the Saturday Dispatch, please contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za.

The best time to call is 6am–3.30pm SA time (GMT +2) from Monday to Friday or from 7am to 12pm on Sundays.

Newspaper home delivery is offered in East London, Mdantsane, King William's Town, Bhisho, Mthatha, Komani and surrounding areas. To ask about delivery routes in your area, contact us on Tel: +27 702 2168/2103/2239.

We can only deliver to addresses that we can access straight away (freestanding homes or complexes with security). We cannot use access codes or entry keys. To ask about delivery routes in your area, contact us on the details provided below.

See below for more questions about print-only subscriptions.

Why should I subscribe?

Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. We’ve worked hard to give you lots of value through a Daily Dispatch or DispatchLIVE subscription, and your support means we’re able to keep bringing you East London's best news, entertainment and lifestyle reporting.

I live outside South Africa. Can I subscribe?

Yes, you can subscribe to DispatchLIVE or our e-editions, exact digital replicas of our newspapers, anywhere in the world. Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za for assistance.

Is there a pensioner discount?

We offer a pensioner discount on our subscription packages for readers older than 60. We use identity numbers to validate pensioners' subscriptions. When you choose a subscription package online, you'll be asked for your ID number to verify your age.

If you do not have a South African ID number or if you have any other queries about the pensioner discount, please contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za so we can assist.

Why do you ask for my e-mail address?

Your email address is our unique identifier for your subscription. It makes it easy for us to locate your current subscription package.

With how many devices can I access the DispatchLIVE website with one subscription?

You’re allowed three device connections for each subscription you hold.

Why are you writing to me before my subscription has ended?

If you pay by credit card, debit card or EFT, we will send you renewal notifications. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription.

If you do not wish to receive these letters for a print-only subscription, why not consider renewing by direct debit? Your payment will be taken monthly and your subscription will simply continue. To activate a direct monthly debit payment plan, contact us at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za for assistance.

How do I renew my subscription?

If you pay by credit card, debit card or EFT, we will send you advice and renewal prices ahead of the end of your subscription.

I want to cancel my subscription or enquire about the balance. What should I do?

You may cancel at any time by providing notice to us in writing. Cancellation is subject to a reasonable cancellation fee. Contact us on Tel: 0860 52 52 00 or email helpdesk@dispatchlive.co.za and we will gladly assist you.

Is my online payment secure?

Information security is critical to our business. VCS protects the security of information during transmission by using 128-bit Secure Socket Layer (SSL) encryption. The VCS servers are certified by Thawte, a public certificate authority, ensuring the cardholder and the merchant that nobody can impersonate VCS to obtain confidential information.


More questions about print or e-edition subscriptions & delivery

My newspaper didn't arrive. What should I do?

Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za for assistance.

I subscribed but have not yet received a copy.

Please allow up to two weeks for delivery of your first copy. If you have still not received your first issue, contact us at the details provided above.

My copies are arriving late, damaged or not at all. What should I do?

Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za for assistance.

I am moving house. How do I change my address?

Contact us at the details provided above. We require one week’s notice to guarantee that your address can be changed in time for your move date and to verify that you are moving to an area we service within our delivery network.

What is the minimum subscription term?

The minimum subscription term is six months.

When does my subscription expire?

If you pay by EFT, credit card or debit card, you will find your subscription end date on the letter confirming your subscription as well as on your renewal letters.

Can I buy a gift subscription?

Yes, you can buy a subscription as a gift. You can do this by contacting our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za.

When will the first edition of my gift subscription be delivered?

Please allow up to two weeks for delivery of your first copy. If you have still not received your first issue, contact us at the details provided above.

I am going away. Can my subscription be suspended?

Yes. Contact us on Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za. Please allow at least one week's notice. You’ll need your subscriber number. You can also have your newspapers redirected to a temporary address, as long as it is in an area where we deliver. 

I already subscribe to the print edition. How do I swap to the e-edition or add the e-edition to my subscription?

Contact us on Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za and we will gladly switch your delivery channel or add a delivery channel.

How many people can access an e-edition using my subscription?

Two users may access the e-edition at a time.

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