FAQs: Daily Dispatch and DispatchLIVE

We answer your frequently asked questions

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What are the Daily Dispatch and DispatchLIVE?

The Daily Dispatch newspaper has a long and rich history dating back to 1872. It was the first penny daily newspaper published in the Eastern Cape in 1898 – and by 1906, the paper boasted a circulation larger and more widely distributed than any colonial paper published outside Cape Town.

In its centenary it became the first newspaper in South Africa to offer full-colour facilities to its advertisers and readers.

The Daily Dispatch, now published in East London from Monday to Saturday but covering the entire region, including Mthatha, has always been at the forefront of exposing injustice and advocating fair treatment for all South Africans.

DispatchLIVE is the digital home of the Daily Dispatch, publishing fresh news, insights, opinions, sport and entertainment reports all day long, seven days a week.

All DispatchLIVE online content is currently free to read, but readers should register (quick and free) to comment on articles or subscribe to our email newsletters. (Already registered on SowetanLIVE, BusinessLIVE, HeraldLIVE or TimesLIVE? Sign in with the same details.)

How do I register on the DispatchLIVE website?

It’s free, quick and easy. Click on the “Register” button at the top of the website and follow the instructions. First you'll receive a short email to verify your email address – it's important to click on the link in that email. At the end of the registration process, you’ll receive a second email to welcome you to DispatchLIVE.

On your mobile phone, click on the menu bar at the top right and you’ll see the “Sign in” and “Register” options.

Why should I register on DispatchLIVE?

Registration is free. Once you’ve registered, you can comment on our articles and sign up for our email newsletters. You can also then manage your own newsletter subscriptions.

How do I sign in and out on this website?

To sign in, click on the “Sign in” button at the top of the website and enter your details. Once you’ve signed in, your name and surname will appear at the top of the site. To log out, click on the “Sign out” button at the top of the site.

If you’re on your mobile phone, click on the menu bar at the top right and choose the “Sign in” option at the top of the list that appears. To sign out, click on the menu bar again and click on “Sign out”.

I can't register or log in. Who do I contact?

Contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za. The best time to call is 6am–3.30pm SA time (GMT +2) from Monday to Friday or from 7am to 12pm on Sundays.

I have registered but now I can’t sign in. What do I do?

Check that you’re entering the same email address that you used to register, and that you’ve got the correct password (see below how to reset your password).

No luck? Contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za.

I want to change my password. What do I do?

First, sign out of DispatchLIVE. Then sign on again but when you’re prompted to enter your details, click on “Forgot your password?” and we’ll send you an email with a link that will allow you to enter a new one.

How do I subscribe to the Daily Dispatch print edition?                              

Contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za.

Why should I subscribe to these newspapers?

Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. We’ve worked hard to give you lots of value through a Daily Dispatch subscription, and your support means we’re able to keep bringing you South Africa’s best news, entertainment and lifestyle reporting.

Got other burning questions about subscriptions?

Check out our subscriptions FAQs page or contact our call centre at Tel: 0860 52 52 00 or helpdesk@dispatchlive.co.za.

How do I change my name, surname or email address on the DispatchLIVE website?

Once you’ve registered and signed in, your name and surname will appear at the top right of the website. Hover the mouse over your name and click the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)

On your profile, you can edit your name and surname or manage your email newsletter subscriptions.

Unfortunately you cannot change your email address via your profile page. If you’re a registered user but haven’t subscribed, please sign out and register again using your new email address.

How do reader comments on DispatchLIVE articles work?

Readers who have registered and signed in on DispatchLIVE can use the comment facility below our articles where it has been made available. These comments are managed via a reliable service called Disqus that is used on many other websites too.

Your DispatchLIVE Disqus profile is created when you register on our website. It does not pick up details from any previous Disqus profiles you might have. Your name and surname will be displayed with all your comments.

By using our comments facility, you agree to the rules contained in our DispatchLIVE comment moderation policy.

What are cookies and why do I need them to use DispatchLIVE?

Cookies are tiny, harmless files used by websites to keep track of your personal preferences and settings. Many of our services rely on such cookies to function. If you do not have cookies enabled on your browser, some of the services and settings on the DispatchLIVE website might fail.

Our call centre might ask you to clear your cookies. Read how to delete cookies in Chrome, Firefox, Internet Explorer or Safari.

Email newsletters and mobile apps

How do I sign up for DispatchLIVE email newsletters?

When you register at no cost on the DispatchLIVE website, you’ll be asked whether you’d like to receive any of our email newsletters. Once you’ve registered, you can also manage your newsletter subscriptions via your user profile – after signing in, hover over your name at the top right of the website and click on the “Profile” button.

I've signed up for a DispatchLIVE email newsletter but it has not arrived in my inbox. What do I do?

Check your junk mail or rejected mail folder in case your mail server rejected the newsletter. If that is what happened, try to adjust your mail settings. If you haven't received it at all, email us at feedback@dispatchlive.co.za.

How do I unsubscribe from a DispatchLIVE email newsletter?

Click on the “Unsubscribe” link at the bottom of the newsletter you’ve received in your inbox, or sign in on the DispatchLIVE website and update your newsletter subscriptions list via your user profile – hover over your name at the top right of the website and click on the “Profile” button.

Is there a DispatchLIVE app?

We're working on an app that will allow you to read the Daily Dispatch e-edition – an exact digital replica of the printed newspapers. More on this soon.

Other matters

Who are the Dispatch editorial staff?

Sibusiso Ngalwa is the editor of the Daily Dispatch and Phumza Ntongana is the editor of the DispatchLIVE website.

Do these websites have RSS feeds?

We have a range of RSS feeds for our websites and individual sections. Get the full list here.

How do I submit an opinion piece?

We do not publish opinion pieces already sent to other newspapers. Submitting an uncommissioned opinion piece is no guarantee that it will be published and we reserve the right to edit all opinion pieces. Email your submission to Dawn Barkhuizen on dawnb@dispatch.co.za.

How do I submit a press release or story suggestion?

Email your press release or story idea to news@dispatch.co.za. It will then be evaluated by our news desk. (We don’t publish press releases but they are considered for use in news reports or features.)

How do I report an error on the DispatchLIVE website?

Let us know if you spot any errors, big or small, so that we can correct them. Email feedback@dispatchlive.co.za with a link to the article and explain the problem clearly and concisely.

How do I advertise in the Daily Dispatch newspaper or on DispatchLIVE?

Have a look at our advertising information page.

How do I contact the Daily Dispatch or DispatchLIVE?

Have a look at the "Contact us" page for these titles.

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