Wendy Knowler is one of SA's foremost consumer journalists, known for her columns published by TimesLIVE and her contributions to radio stations. She also hosts training workshops for businesses around SA. Her expertise is based on 20 years of mediating conflict between consumers and companies.
Never trust an invoice sent as an email attachment as expensive cons are rife
A Supreme Court of Appeal judgment this week went against the buyer of a home who unwittingly paid R5.5m into the bank ...
KFC Add Hope: one franchise added punishment for staffers not getting enough customers to ...
The fast food chain says it has taken action against a franchise shop which threatened customer-facing staff whose ...
Discovery Insure call centre agents duped by impersonator into sending them clients' ...
The fraudsters who got their hands on the policy schedules of some Discovery Insure clients didn’t stage an elaborate ...
WENDY KNOWLER | Plastic in pets' mince and the big fat pre-auction car sale lie
Finding pieces of plastic in the pack of pets’ mince she’d bought was bad enough, but having her concerns dismissed by ...
The 'unbelievable' Makro deals which proved unattainable
Some had placed and paid for multiple orders - one of them 25 items, Makro confirmed - and almost half of them (46%) ...
Price Check | Here's what your mother paid for groceries & it's a shocker
A 34-year-old till slip with 60 items shows both how much prices have gone up and the reduction in pack sizes.
New one-stop-shop ombud scheme opens
Whether you feel your bank should be liable for your fraud losses, your insurer unfairly rejected your car crash claim, ...
Despite corporate promises and apologies, dodgy ‘deals’ keep happening
The more things, change, the more they stay the same.
'Operational disaster' at OR Tambo leads to passengers arriving at local destinations ...
In what FlySafair has called “an operational disaster”, the Airports Company SA’s baggage sorting system at Jo’burg’s ...
R386m paid to complainants who asked insurance ombuds for help
Claims relating to cars made up about 40% of complaints lodged by policyholders to the ombudsman for short-term ...