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Wendy Knowler Consumer journalist

Wendy Knowler is one of SA's foremost consumer journalists, known for her columns published by TimesLIVE and her contributions to radio stations. She also hosts training workshops for businesses around SA. Her expertise is based on 20 years of mediating conflict between consumers and companies.


Kulula sale tickets to be refunded by the end of this week

Good news for those who responded to Kulula’s 30% off one-day sale last Tuesday, only to discover that all flights were ...


Banking ombud reveals significant increase in complaints against banks

A record number of complaints about bank conduct was received by the ombudsman for banking services (OBS) last year, ...


R14 for a hot dog roll 'doughnut'?! Baker's off-recipe choice is jaw-dropping

A supermarket bakery filled hot dog rolls with artificial cream, topped them with colourful sprinkles and called them ...


Refunds are on the table for grounded Kulula passengers

Good news for the thousands whose Kulula flights were cancelled during the airline’s recent five-day grounding — Comair ...


Kulula inundated with booking queries as flights resume, amid frustration over 'no ...

Comair’s announcement that its Kulula and British Airways planes were to take to the skies again from early Thursday ...


Can a shop manager stop you from taking photos in store? We ask 4 big retailers

Retailers can and sometimes will stop you from taking images on the grounds of security or privacy.


Initiation fees are all the rage — everyone’s doing it. Must you too?

Banks say initiation fees are the law, but the National Credit Act actually states banks ‘may’ charge an initiation fee


How not to sell your TV, flooded roads & fake websites: Wendy Knowler’s 'watch-outs of ...

On Thursday, Thato advertised his TV for sale on Gumtree. There’s nothing wrong with that, provided you know how to ...


Inflation up, consumer debt growing as salaries shrink 25% since 2016

Many South Africans are now facing a perfect storm of rising interest rates, growing inflation and 25% less take-home ...


Bank fraud is too rife — these days, watch out for the ‘Post Office’

The message remains the same: never share personal and confidential information with strangers over the phone