Wendy Knowler is one of SA's foremost consumer journalists, known for her columns published by TimesLIVE and her contributions to radio stations. She also hosts training workshops for businesses around SA. Her expertise is based on 20 years of mediating conflict between consumers and companies.
Trolley wipes no longer wasted after Covid-19 pushed demand by 500%
Huge quantities of discarded trolley wipes are being recycled into plastic crates.
Buyer beware! Consumer ombud issues warning about yet another e-retailer
In the past nine months, 328 consumers have lodged complaints with the ombud against online clothing retailer Ana ...
Tiger Brands gets labour court order against striking workers in Germiston
Tiger Brands on Monday obtained an order from the labour court in Johannesburg declaring the strike by workers at its ...
Insurers, this is how you end up with corpses at your doorstep
Lack of payment for valid claims leaves bereaved families to scramble up money for funerals that cannot wait
LiquiFruit recalls some apple juice products over elevated levels of mould toxin
A week after Appletiser announced a recall of six batches of its product due to elevated levels of a mould toxin, ...
WENDY KNOWLER | Smooth call centre operators: why even sell ouma a second phone contract?
Sales scripts never include a closing statement that sets out the deal clearly, and the elderly are often targets of ...
How can we help you? By protecting your clients, FNB
Human error aside, the bank paid out R3m from a customer’s empty account, then tried to sue him
Gift of the Givers sets standard for relief organisations
Nothing prevents GOTG founder Dr Imtiaz Sooliman from succeeding in his mission: ‘he’s a man with a plan’
Price gouging forces Competition Commission to act against rogue companies
Covid-19 provided the Competition Commission with a crash course in how to successfully bring price-gouging companies ...
You procreate, you’re liable for school fees – simple as ABC
Even if you didn’t sign the contract with the school, if you’re a biological parent, you are jointly responsible for ...